Privacy policy

Effective Date: January 2026

This Privacy Policy describes how Valor Communication, Inc. and ONDIGO, LLC (collectively, the "Company," "we," "us," or "our") collect, use, disclose, and protect information when you access or use our websites, including 2valor.com and ondigo.com, and any related services, tools, or platforms (the "Services"). By using the Services, you agree to the collection and use of information in accordance with this Privacy Policy.

This policy applies to business customers, account holders, authorized users, and visitors to our websites.

1 Information We Collect

A. Personal Information

We may collect personally identifiable information, including but not limited to:

First and last name
Company name
Email address
Phone number
Billing and shipping address
Account credentials and login information
Order, invoice, and transaction history

You are responsible for ensuring that the information you provide is accurate, complete, and kept up to date.

B. Usage and Technical Data

We automatically collect certain information when you interact with the Services, including:

IP address
Browser type and version
Device identifiers
Pages visited and time spent
Referring URLs
Diagnostic and performance data

C. Cookies and Tracking Technologies

We use cookies and similar technologies to operate, analyze, and improve the Services. Cookies may include:

Session cookies (for site functionality)
Preference cookies (to remember settings)
Security cookies
Analytics and performance cookies

You may adjust your browser settings to refuse cookies; however, some features of the Services may not function properly as a result.

2 How We Use Information

We use collected information for legitimate business purposes, including to:

Provide, operate, and maintain the Services
Process orders and transactions
Manage accounts and authorized users
Communicate service-related notices
Provide customer support
Improve website performance and user experience
Conduct analytics and internal reporting
Send marketing or promotional communications (where permitted)
Comply with legal and regulatory obligations

3 Authorized Users & Account Responsibility

Accounts may permit multiple authorized users within an organization. The primary account holder or administrator is responsible for:

Managing user access permissions
Ensuring authorized users comply with applicable policies
All activity conducted under the account credentials

Valor and Ondigo are not responsible for unauthorized access resulting from internal account management decisions.

4 Marketing Communications

You may receive marketing or promotional communications from us. You may opt out at any time by:

Clicking the "unsubscribe" link in emails
Contacting us directly using the information below

Service-related communications are not subject to opt-out.

5 Disclosure of Information

We may share information only as necessary with:

Service providers (e.g., hosting, analytics, payment processors)
Shipping and logistics partners
Legal or regulatory authorities when required by law
Successors in the event of a merger, acquisition, or asset sale

No Sale of Personal Information

We do not sell personal information as defined under applicable privacy laws.

6 Data Retention

We retain personal information only for as long as reasonably necessary to:

Fulfill business and contractual purposes
Comply with legal obligations
Resolve disputes
Enforce agreements and policies

Usage and analytics data may be retained for shorter periods unless required for security or compliance purposes.

7 International Data Transfers

If you access the Services from outside the United States, your information may be transferred to and processed in the United States, where data protection laws may differ.

By using the Service, you consent to such transfers.

8 Legal Bases for Processing (GDPR – EEA Users)

Where applicable, we process personal information based on:

Performance of a contract
Legitimate business interests
User consent
Legal or regulatory obligations

9 Your Privacy Rights

A. California Residents (CCPA/CPRA)

You may have the right to:

Request access to personal information
Request correction or deletion
Limit use of sensitive personal information
Opt out of certain data processing activities

B. EEA Residents (GDPR)

You may have the right to:

Access, correct, or delete personal data
Object to processing
Request data portability
Withdraw consent

We may require identity verification before fulfilling requests.

10 Security of Information

We implement commercially reasonable administrative, technical, and physical safeguards designed to protect personal information.

However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

11 Third-Party Services & Links

Our Services may contain links to third-party websites. We are not responsible for the privacy practices or content of third-party sites. We encourage you to review their privacy policies independently.

12 Children's Privacy

The Services are intended for business users and individuals 18 years of age or older. We do not knowingly collect personal information from minors.

13 Changes to This Privacy Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with an updated effective date. Material changes may also be communicated via email or prominent notice on the Services.